Welcome to Cuddle's Privacy Policy. Thank you for taking the time to read it — we know legal pages aren't exactly love letters, but this one is written as plainly as we could, because your trust is the whole point. Here's what we collect, why we collect it, how we use it, and the choices that stay yours.
This Privacy Policy applies to the websites, apps, events, and other services provided by Cuddle. For simplicity, we refer to all of these as our "services." We've included links to this Privacy Policy on all applicable services to keep things clear. Some services may have their own policy — if so, that one, not this, applies there.
To recommend the right communities for you, we need a little about you: basic profile details and your preferences about who you'd like to connect with. We also collect data generated while you use our services (like access logs), and — if you sign in with a social account — information from those third parties. Here's the breakdown.
We use cookies to deliver, secure, and improve Cuddle — remembering preferences, recognizing returning visitors, and personalizing what you see.
We may link cookie data with other personal info we hold about you to better understand how you use Cuddle.
You have options to manage cookies. Changing preferences may affect parts of the experience — certain features could become limited.
Some browsers offer DNT. The standard hasn't been formally established, so like most businesses we don't currently respond to DNT signals.
The basics of setting up and maintaining your profile — username, email, password, all the plumbing.
To help when you ask for it — and figure out the best answer.
To process purchases, subscriptions, and anything you've paid for.
Order confirmations, billing updates, service notices — the things you'd want to know.
We investigate reports of misconduct, enforce community guidelines, and act on abuse — warnings, suspensions, or bans when needed.
We study patterns — user behavior, transactions, communication — to identify threats and design better safeguards.
We keep data on past fraud to stop it from repeating and to strengthen detection over time.
We comply with applicable laws and regulations covering how we process data and interact with users.
When required, we cooperate with law enforcement investigations regarding illegal activity.
We reserve the right to enforce our Terms and exercise our legal rights against users who harm the platform or others.
Processing information is necessary to maintain your account, show your profile, and recommend connections.
We may process information for legitimate interests — improving Cuddle, suggesting relevant experiences, administrative and fraud-prevention needs.
You can access, correct, or delete your account info right inside Cuddle. Stuck? Email [email protected] for help.
Your phone's permission system governs data like contacts, location, and push notifications. Adjust anytime — some features may become limited if you turn them off.
You can delete your account directly in Cuddle.
Depending on your local laws, you may have the right to request a copy of your personal info. Email [email protected] to ask.
If info is wrong or you want us to stop processing it, email [email protected].
If you live in California, the CCPA gives you specific rights. One of them: you can ask for a notice listing categories of personal info we've shared with third parties for their direct marketing during the previous calendar year.
Email [email protected].
We'll reply within 30 days.
To keep your info safe, we may ask you to verify you're really you before we fulfill the request.
By offering this, Cuddle aims to stay transparent and compliant with privacy regulations — especially those protecting California residents.
We guard against unauthorized access, alteration, disclosure, or destruction of your info.
Like every tech company, we can't promise perfect security. Risk is inherent in all data systems — we just work hard to minimize it.
We monitor for vulnerabilities, review our collection/storage/processing practices regularly, and address weak spots promptly.
We update physical, technical, and organizational safeguards as needed to stay ahead of new threats.
If we detect a security breach, we may pause parts of the service without notice to prevent further harm.
If you ever suspect your account isn't safe, tell us immediately: [email protected].
We keep personal information only as long as needed for legitimate business purposes and as permitted by law.
After you delete your account, we keep your info for three months as a safety buffer — the account won't appear on Cuddle during this time.
After the safety window, we delete or anonymize your information.
If an account is inactive for two years, we disable it and keep its data for an additional six months before permanent deletion, unless:
We aim to delete data on schedule, but we can't guarantee a fixed timeframe for every deletion due to technical realities.
Questions, feelings, feedback about this policy? We'd genuinely like to hear. Email our team at [email protected] — a real human reads every one.